Links Moving Reviews

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New Reviewer

Stay Away From this Fraud

Echoing all of the other reviews here, DO NOT, I repeat, DO NOT use Asia Links. They are a bunch of fraudsters. I wouldnt be surprised if they are out of business as I write this. My biggest regret is that I did not do more thorough due diligence on these charlatans and research reviews like the ones below which are sadly all too familiar based on our most recent experience. I should mention that I never write reviews, but the behavior of this vendor is so egregious, I am compelled to write to protect others from these swindlers. Last June, we solicited three quotes for our move from Hong Kong to Connecticut, USA. Links (Asia) Moving provided a competitive quote (US$6,000) as well as a promise to get our shipment to the USA in time for the school year. The other providers were not able to do so. Links made us aware that they could not make a full promise given a potential delay that US customs might throw up, but that was going to be a risk no matter what provider we chose. Packing in Hong Kong in July went fine. Our shipment was on its way and heading to the USA. After continued pushing via e-mail, we received periodic updates about expected arrival dates. Shipment made it to Newark in August and quickly cleared customs. And then the problems started. All of our items were a 2-hour truck ride away, but Asia Links refused to pay their USA partner, the freight forwarder that they were using. The initial excuses seemed valid, but days turned into weeks and the excuses became more absurd. The phone was never picked up in their office. Seriously, never! Unclear how you can conduct an ongoing business that way! Weeks turned into months and the communication just completely stopped and after the feeble excuses subsided, their staff simply stopped replying to our emails. E-mails to their CEO, Patrick ODonnell, initially seemed promising, but soon followed the familiar refrain of being completely ignored. Our shipment was in limbo, we were sleeping on air mattresses, and there was no end in sight. Our shipment was effectively held as ransom, we could settle with the freight forwarder (since Links clearly was not going to) or continue to wait. We decided to pay the freight forwarder (who was helpful throughout this arduous process, but they wanted to get paid!). Shipment was scheduled within hours of settling up (for US$2,100) and the staff from the freight forwarder was courteous and efficient. I have never experienced something like this. In case it was not clear from the above, I would never in a million years recommend this firm or to even work with anyone who was affiliated with this deception.
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ID
#1812182 Review #1812182 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Service
Links Moving Moving Service
Cons
  • Too many to list
  • Are crooks
  • No communication
Loss
$2600
Preferred solution
Price reduction
New Reviewer

Never use LinksMoving its a Scam

Links Moving is quick in taking your money. After that, don't expect any follow up, help or customer services. Shipping from Singapore to Germany in 2018 / 2019 turned out as a nightmare. Quote given in Nov 2018, pick up in Dez 2018 with super unprofessional packing team in Singapore. Goods left March 2019 after being kept in a warehouse for three months and finally arrived mind April in Germany Fifteen weeks after the agreed arrival date. We had to pay additional tax for release the personal items, which was not communicated to us on signing the contract. Goods such as a designer chair, piano, bike and architecture models arrived broken. One box never made it. Even as we had paid 650 USD for insurance, and documented the damages during unpacking with the Dutch delivery company, we never got compensation. After reporting the claims to the HK office, Jerome Sozzi from HK office promised to take care of the claim. That was the last respond we ever got from Links Moving. The contact partner in Singapore never replied. The HK customer representative never replied. CEO Patrick O'Donnell never responds to any emails, calls or fax. They fully ghost us with a total damage of 11K USD — no response on email, calls and registered mails. We are now taking legal actions for fraud in Singapore and Hong Kong against this company.
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2 comments
#1826654

horrible service, the CEO patrick is a scam artist

#1834827
@PissedConsumer1826654

agreed

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ID
#1702121 Review #1702121 is a subjective opinion of poster.
Location
Hong Kong Island, Hong Kong
Service
Links Moving International Moving Service
Pros
  • Were fast and good in taking money
Cons
  • Scam
  • Late delivery
  • Broken good
Reason of review
Damaged or defective
Loss
$11000
Preferred solution
Full refund
New Reviewer

Insurance is a scam

Some items were broken during the trip (bad packing). We had taken an insurance with Links Moving, and I have asked them what the procedure is to issue a claim. I have sent many emails (to basically every company email address I could find, including the general manager Jerome Sozzi ) and tried to call them... they are completely ghosting me. The goods arrived, but the insurance really seems like a scam.
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ID
#1650627 Review #1650627 is a subjective opinion of poster.
Location
Hong Kong Island, Hong Kong
Service
Links Moving Moving Service
Reason of review
Damaged or defective
Loss
$300
Preferred solution
Let the company propose a solution

DO NOT USE LINKS ASIA! CROOKS!

We moved in December of 2018 and LINKS Asia have still not paid the supplier in Portugal. Legal action has been submitted and they will not be in business if they cannot pay bills. DO NOT USE!
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1 comment
#1772005

Can you please tell me if your action against this company was successful? I am about to go down that route too.

ID
#1589438 Review #1589438 is a subjective opinion of poster.
Location
Evora, Evora
Cons
  • Are crooks
Reason of review
Poor customer service
Preferred solution
Full refund

Quote low to get the business, charge the world later

We recently moved from HK to Australia and we made the mistake of choosing Links Moving. First thing they quoted a low amout of cubic metres at a lower than market rate to get the business. On packing day they submitted a cubic metres shipped as way above the quotation. They then threatened that unless we paid they would not move our goods. They missed a sailing so the timeline was longer than what was promised. On unpacking in Australia they refused to reassemble many items despite promising they would do so in Hong Kong. The Australian agent (not a Links office) said very clearly that they were two separate companies and what was promised in Hong Kong was not relevant to them. They damaged and lost many of our goods. The only positive was dealing with the claims adjuster in the UK who was very professional, although I had to threaten to get to them as they tried to make me deal with the Hong Kong claims team who said they would not pay due to a small clause buried team in the terms of agreement. Never, use this company, we had other friends more with them also and they did the same trick quoting a low amount of cubic metres and then changing the number after.
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ID
#1589387 Review #1589387 is a subjective opinion of poster.
Location
Nunawading, Victoria County
Service
Links Moving International Moving Service
Cons
  • Too many to list
Reason of review
Bad quality
New Reviewer

Bad experience due to promised refund since 6th May is still not received

i've cancelled my transport move fm SG to MEL due to several negative reviews despite having paid in full. Upon retrieval of my cartons, Links hv insisted of charging which i've agreed to pay but since May 6th till now there has been no refund received as promised
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ID
#1567917 Review #1567917 is a subjective opinion of poster.
Location
Singapore, Singapore
Service
Links Moving Moving Service
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$800
Preferred solution
Full refund
New Reviewer

If you would like to upset yourself, use this company

1. it took 3+ months finally receive my shipment 2. 1/2 of the stuffs of my shipment are totally damaged, can't be used anymore 3.called their CS hotline and not one ever picked up 4. sent them the form to claim for insurance and have never heard back from them since If you want to add more work to your post-relocation to where you are moving, then use them. I am filing a case with HK consumer consult about this company. I will file a policy file on this company 'cause some actions they made could be consider crime of fraud.
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1 comment
#1834828

Wish I had seen this before we signed up with them...sorry to hear. Any resolution from HK govt?

ID
#1527124 Review #1527124 is a subjective opinion of poster.
Location
Hong Kong, Hong Kong
Cons
  • Customer service
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund
New Reviewer

Very good service in Hong Kong!

Smooth handling from the first call until the end. Reasonable price. Good attitude from all the staff and English speaking.
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ID
#1497735 Review #1497735 is a subjective opinion of poster.
Location
Longview-Kelso, Washington
Service
Links Moving Moving Service
Pros
  • Were efficient
  • Best value & all arrived safely & on time
Reason of review
Good quality
New Reviewer

HK to France

Links Moving - HK to France
It was a complicated move with three different parties; one part household furnishings - predominately soft; one part fragile & the last part mixed, including computers. They were efficient at collecting; everything arrived in good shape & at the estimated dates - I would highly recommend them. I should add that price-wise they were very reasonable & significantly cheaper than the alternatives we approached Their crating & packing was good (see part below) and they were on the job & all parties were happy
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ID
#1488185 Review #1488185 is a subjective opinion of poster.
Pros
  • Were efficient
  • Best value & all arrived safely & on time
Reason of review
Good customer service
New Reviewer

Vintage speakers' tweeters broken with finger-like dents. Management ignores you.

It is a very disappointing experience. Our vintage speaker's tweeters are dented with 2 finger-like dents. We are advised to use youtube DIY to restore the dents ourselves. However, apparently there is no way for any accidents to happen during transportation to make the 2 distinct symmetric pointed dents if they were not pointed by fingers of movers. Management just does not care and told you to claim insurance which will be charged with nearly 50% admin fee. and the Cap is only USD500. Means nothing at all. Waste of time and effort to discuss, inspect or submit claim. If it's accidents, we admit we are unlucky. But it is obviously careless mistake by movers putting fingers into tweeters causing the pointed dents.
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ID
#1414519 Review #1414519 is a subjective opinion of poster.
Location
New York, New York
Service
Links Moving International Moving Service
Reason of review
Problem with delivery
Loss
$1500
Preferred solution
Let the company propose a solution

Links movers in Farmington, Mi

The company was unprofessional, didn't call to let me know they weren't coming to move me. I had to call several times after the 2 hour window they gave me before receiving a call back. They then reschedule me for the next day and then changed that day to more times before I decided to tell them I will find someone else's. TOTALLY UNPROFESSIONAL...
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ID
#1244802 Review #1244802 is a subjective opinion of poster.
Service
Links Moving Moving Service
Reason of review
Bad quality

Links Moving Delivered Brilliant Job

I'm happy to write now to confirm that Links did a brilliant job. When your staff arrived at our apartment a few days before Christmas we had just been handed an eviction notice to vacate the premises in 7 days (4 of which were Public Holidays). I was in a state of shock and upset and your staff arrived in a cheery manner, said confidently all would be okay, Links would take care of everything and to stop worrying from that moment. Your confidence and professional manner really helped under such stressful circumstances, especially your understanding and patience when I was upset and found it difficult to make decisions to enable you to do your job. My husband then dealt with you regarding shipping his car with our goods. We both feel Links did an exemplary job and that you were always helpful and got back to us straight away whenever we needed advice. We would both happily recommend Links to our friends. Many thanks, Christine & Phil
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ID
#1069630 Review #1069630 is a subjective opinion of poster.
Service
Links Moving International Moving Service
Reason of review
Good quality
New Reviewer

Never move with Links Moving Asia

Links Moving Asia IS for sure the worst company ever. I relocated from Singapore to Dubai. First meeting was super good, they made an offer and once I paid the bill everything went downhill. The movers packed everything 8th of February, 2017 and I am still waiting for the container to ship. No feedback, nothing. Once they get paid they do not care about you anymore. They do not reply to your emails, they lie to you, they simply do not care. If anyone has an advise on what I can do I am happy to hear about it. Lawyer? For my next relocation I will for sure be willing to pay more money and look at the reviews first! Thank you!
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3 comments
#1694571

Singapore office is the worst! Poor customer service.

Our issue was not resolved plus they ignore email messages.

We’ve lost an important item and again, they ignore email messages. NEVER USE THIS COMPANY.

#1586376

hi did you receive your stuff?? Am planning to use their services for relocating from SG to Melbourne

#1347066

My issue is not resolved yet! Obviously the container left Singapore but no clear information so far.

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ID
#1056216 Review #1056216 is a subjective opinion of poster.
Service
Links Moving International Moving Service
Cons
  • Pricing
  • Customer service
Reason of review
Problem with delivery
Loss
$3380
Preferred solution
Deliver product or service ordered

Patrick ODonnell Links Moving Asia Hong Kong

shipped container from hong kong to canada and it has now been 16 weeks since and nothing has arrived. worst of all the ive tried calling and emailing then countless times and no one ever responds to me. I had some low level person send me an email saying everything was delivered and ask me to leave a review. They had no idea nothing arrived to my new home apartment yet the send me an email about leaving a review. I can see on google they only have one star ratings. if i would have seen that first i would have chosen one of the better competitors sante fe who price was the same and has better reviews. NEVER use them, im still waiting for my stuff to arrive.
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ID
#1028321 Review #1028321 is a subjective opinion of poster.
Service
Links Moving Delivery Service
Reason of review
Problem with delivery
Loss
$10000
Preferred solution
get lost

Links Moving Asia Worst Moving Company Ever!!!

Links Moving Asia Worst Moving Company Ever!!!
worst moving company i ever work with. they broke most of stuffs and container was delayed for weeks and noone told me anything. tryed to call customer service but they would not respond. did not respond to any email. I had a friend who said they heard bad bad things but i thought i would give them a try. No service after they get you to pay. they are nice and seem to know what they are doing but once you pay you do not hear anything from them. I would stay away from Links Moving, they are the worst. we moved 3 times with local moving companie in china they were 100x better
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2 comments
#1336149

Hi! I totally agree!!

Links Moving Asia IS for sure the worst company ever. Relocated from Singapore to Dubai.

First meeting was super good, they made an offer and once I paid everything went downhill. The movers packed everything 8th of February, 2017 and I am still waiting for the container to ship.

No feedback, nothing.

Once they get paid they do not care about you anymore.

If anyone has an advise on what I can do I am happy to hear. Thank you!

#1304846

Absolutely outrages. Heard they fired 5 staffs in December 2016.

And now is busy hiring back staffs. Why terminate them at the first place? There must be something fishy going on in that company.

Operation manager goes by the name adnan aljunied, HR / accountant goes by the name rose derus and Country manager nick dobson. You guys better have an explaination on those acts.

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ID
#1020110 Review #1020110 is a subjective opinion of poster.
Service
Links Moving Moving Service
Reason of review
Bad quality
Loss
$2000
Preferred solution
go out of business

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