Nunawading, Victoria County
Not resolved

We recently moved from HK to Australia and we made the mistake of choosing Links Moving.

First thing they quoted a low amout of cubic metres at a lower than market rate to get the business. On packing day they submitted a cubic metres shipped as way above the quotation.

They then threatened that unless we paid they would not move our goods.

They missed a sailing so the timeline was longer than what was promised.

On unpacking in Australia they refused to reassemble many items despite promising they would do so in Hong Kong.

The Australian agent (not a Links office) said very clearly that they were two separate companies and what was promised in Hong Kong was not relevant to them.

They damaged and lost many of our goods. The only positive was dealing with the claims adjuster in the UK who was very professional, although I had to threaten to get to them as they tried to make me deal with the Hong Kong claims team who said they would not pay due to a small clause buried team in the terms of agreement.

Never, use this company, we had other friends more with them also and they did the same trick quoting a low amount of cubic metres and then changing the number after.

Product or Service Mentioned: Links Moving International Moving Service.

Reason of review: Bad quality.

Links Moving Cons: Too many to list.

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